Loewe Senior Client Advisor

About Loewe

LOEWE is a globally recognised Spanish luxury house known for its artisanal leathercraft and distinctive design language. The Maison emphasises craftsmanship, contemporary art collaborations and a design-led approach under the creative direction of Jonathan Anderson. LOEWE operates internationally from flagship boutiques to ateliers, offering a heritage-driven yet forward-looking workplace for retail professionals.

Role & Responsibilities

• Consistently achieve and exceed monthly and annual sales targets and individual KPIs.
• Develop and maintain enduring, personalised relationships with high-value and prospective clients.
• Deliver exceptional client experiences by demonstrating deep product knowledge and articulating LOEWE’s heritage.
• Use CRM tools to record accurate customer data, manage a client book and execute personalised outreach (email, phone, handwritten notes).
• Proactively promote store events and follow up on invitations, RSVPs and post-event engagement.
• Support visual presentation and merchandising to LOEWE standards and contribute to overall store image upkeep.
• Maintain organised sales floor and stockroom in accordance with company procedures; support inventory control.
• Manage client requests related to shipping, alterations and post-sale service with timely follow-through.
• Collaborate closely with colleagues to foster a cooperative workplace and share commercial opportunities.
• Assist with shipping/receiving operations and other ad hoc store tasks as required.

Qualifications

• Minimum 5 years of luxury fashion retail sales experience.
• Proven track record of exceeding individual and store sales targets and KPIs.
• Exceptional verbal and written communication skills and strong organisational follow-through.
• Demonstrated ability to build and sustain meaningful client relationships and manage multiple priorities.
• Team-oriented mindset with high adaptability to a fast-paced retail environment.
• Willingness to work a flexible schedule including evenings, weekends and holidays.
• Foreign language skills are advantageous but not required.

Skills

Experience

Minimum 5 years' luxury retail sales experience, with a proven history of surpassing sales targets and cultivating long-term client relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Medical, dental and vision insurance; short- and long-term disability; bonus structure; paid time off and holiday pay; 401(k) with employer contribution; employee discount/perks.

Culture

LOEWE combines deep artisanal heritage with contemporary cultural engagement, valuing craftsmanship, creativity and collaboration. The Maison fosters a design-minded, client-centric retail environment where personal initiative and refined service are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.