Loewe Retail Team Leader

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Adhere to all company policies and procedures.
• Assist the Store Manager with day-to-day management of the sales team.
• Act as Manager on Duty when the Store Manager and/or Store Operations Manager is absent.
• Lead by example on the sales floor and mentor staff on standard processes.
• Serve as a keyholder and handle store opening and closing responsibilities.
• Ensure the sales team makes productive use of downtime and completes tasks to LOEWE standards.
• Maintain visual merchandising standards in partnership with the Store Director and Store Operations Manager.
• Hold weekly meetings with Client Advisors to review monthly and annual sales projections and mentor them on increasing sales penetration.
• Resolve internal and external conflicts confidently.
• Assist sales team clients when needed.
• Guide executives, VIPs and VICs through the store, speaking about artwork, collections and the company’s business as a whole.
• Partner with the back-of-house team to ensure consignments are accurately checked, packed, sent and returned in a timely, organized manner; ensure the sales team supports back-of-house organization and stock control.
• Understand and complete paperwork and procedures related to consignments, distance orders and stylist agreements.
• Meet individual and store sales goals, bring strong personal business to LOEWE, and lead the sales team by example in achieving monthly sales targets.
• Support Store Management in delivering training to all Client Advisors.

Qualifications

• Proven experience driving positive customer interactions.
• Flexibility to work a retail schedule, including evenings, weekends and holidays.

Skills

Experience

At least 5 years in a retail environment and at least 2 years in a supervisor or department manager role; the profile also states a minimum of 3 years.

Compensation

The base compensation for this position ranges from USD 28 to USD 30 per hour.

Benefits

Medical, dental and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; a retirement plan with employer contribution; medical insurance; bonus structure; holiday pay; 401(k); automatic employee contribution.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.