Loewe Retail Team Leader

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Understand VIP client needs, present product value with expertise, meet and exceed sales targets, and continually improve sales performance.
• Recruit clients through social media, events, and other channels.
• Develop client relationships, identify practical sales improvements, and drive sustained business growth.
• Lead, motivate, and support team members in achieving store targets while delivering an exceptional client experience.
• Identify team training needs and ensure each member has appropriate opportunities for growth and development.
• Contribute to regular performance reviews and provide constructive feedback to support team members’ progress.
• Maintain comprehensive knowledge of the store’s product range, including product features, benefits, and trends.
• Oversee the product categories managed by the team, ensuring appropriate stock levels and effective presentation.
• Set and drive team sales targets, develop effective sales strategies, and improve results.
• Work closely with the Store Manager and visual merchandising team to optimize store layout and product placement.
• Tell compelling brand stories to clients.
• Lead the team in demonstrating the brand’s craftsmanship and heritage throughout the sales process.
• Monitor client feedback and continually improve service details within the role’s remit to increase satisfaction.
• Establish measurable client-experience indicators and support a customer-centric brand culture.
• Use client service tools to support business growth and identify training needs promptly.
• Work with the Store Manager to analyze root causes of issues and identify solutions for excellent service.
• Coach the team, in coordination with the Store Manager, to implement measures that improve the client experience.
• Coordinate operational processes with the operations team, including goods receiving and dispatch, inventory management, and efficient workflows.
• Maintain a clean, orderly, and attractive team environment that supports long-term client relationships.
• Ensure the team complies with company policies, procedures, and applicable local laws and regulations.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.