Loewe Global Retail Excellence and Performance Intern

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Retrieve, compile and analyse retail performance reports; monitor key performance indicators, identify performance gaps and propose solutions; provide data analyses to internal stakeholders as needed.
• Support the implementation of retail excellence initiatives and coordinate projects to enhance the customer experience.
• Manage customer survey results and support action plans.
• Support the development and analysis of Net Promoter Score and Mystery Shopping projects.
• Coordinate internal communications across retail teams and develop presentations and reports, including posts for the internal communications platform.
• Collaborate with stakeholders across departments and provide analytical support for projects.
• Assist the Retail Excellence Manager with new project development, contributing opinions and feedback to help define projects.
• Work with other departments to monitor and define worldwide incentive schemes for Client Advisors.

Qualifications

• Currently enrolled in a university or accredited Business School and eligible to sign an internship agreement through the institution.
• Eligible for an internship in Spain and able to sign an internship agreement (convenio de beca) with the university.
• EU citizens must hold a valid student NIE (Foreigner Identification Number); non-EU citizens must hold a valid work permit.
• Bachelor’s or Master’s degree in Business Administration, Engineering, Informatics, Statistics or Mathematics.
• Fluent English required; Spanish and any additional language are highly valued.
• Previous experience in a client-centric service environment and/or retail is a plus.
• Available for a six-month, full-time internship.

Skills

Education

Bachelor’s or Master’s degree in Business Administration, Engineering, Informatics, Statistics or Mathematics; current enrollment in a university or accredited Business School is required.

Benefits

Mentorship and learning opportunities with experienced professionals; a collaborative, supportive and informal work environment; study support valued at €800–900 gross per month; daily lunch allowance.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.