Loewe E-commerce Risk and Payments Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Loewe
LOEWE is a Spanish luxury house renowned for its artisanal expertise in leather and craft-led design. As part of the LVMH group, the maison combines rigorous craftsmanship with contemporary cultural engagement and creative direction focused on elevating Spanish lifestyle aesthetics. LOEWE positions itself as an inclusive employer that values diversity and the professional development of its teams across global markets.
LOEWE — Madrid: E-commerce Risk and Payments Specialist role supporting fraud prevention, chargebacks and payment integrations.
Role & Responsibilities
- Proactively manage chargebacks and payment disputes, collect supporting evidence and handle written correspondence to recover funds.
- Optimize anti-fraud platform performance and perform detailed segmentation analyses to refine rules and decisioning.
- Identify, investigate and report suspected fraudulent transactions, implementing mitigation strategies to reduce financial loss.
- Contribute to continuous improvement initiatives and policy updates to strengthen online security and fraud prevention.
- Support integration, testing and rollout of new payment methods across multiple markets and channels.
- Monitor and report key fraud and payment KPIs, producing actionable insights for stakeholders.
- Support e‑commerce operations by identifying, diagnosing and escalating payment-related technical issues.
- Act as a central liaison with cross-functional teams (Customer Service, Finance, IT) to manage regional risk considerations and remediation plans.
Qualifications
- Minimum 3 years of professional experience in e‑commerce fraud prevention, payments operations or risk management (international experience preferred).
- Bachelor’s degree in a relevant discipline such as Finance, Business Administration, Payments, Criminal Justice or equivalent.
- Demonstrable experience with payment platforms and fraud prevention tools (e.g., Adyen, Riskified).
- Familiarity with machine learning fraud detection software and segmentation-based rule tuning.
- Advanced analytical proficiency, including Excel and Power BI for reporting and KPI monitoring.
- Fluency in Spanish and English, with excellent written and verbal communication skills.
- Strong organisational skills, attention to detail and capacity to work autonomously in a fast‑paced environment.
Skills
Experience
Minimum 3 years in e‑commerce fraud prevention, payments operations or risk management, ideally with exposure to international markets and cross‑border payment flows.
Education
Bachelor’s degree in Finance, Business Administration, Payments, Criminal Justice or a related field.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Culture
LOEWE emphasises craftsmanship, creativity and cultural engagement, fostering a workplace where artisanal excellence and contemporary design intersect. As part of LVMH, the brand offers a global, collaborative environment that values diversity, inclusivity and continuous learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Payments Risk Analyst», «E‑commerce Fraud Analyst», «Payments & Risk Specialist», «Online Fraud Prevention Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.