Loewe Department Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 10, 2026
About Loewe
Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.
Department Manager at LOEWE Harrods in London. Lead an accessories team, drive sales, and manage client experience in this luxury retail leadership position.
Role & Responsibilities
- Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment fostering cooperation and excellence
- Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against expectations
- Provide regular qualitative feedback to the team, coaching in the moment to achieve maximum impact
- Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans
- Lead from the front, role-modelling sales excellence and supporting the team in developing their KPIs
- Support and develop the team in building lasting client relationships leveraging all available resources and tools
- Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one-to-one meetings
- Provide support and guidance to new joiners to ensure their onboarding is fully completed and integration is positive
- Manage customer flow to ensure each client receives the appropriate level of service and recognition
- Cultivate a client-centric mindset to consistently deliver the highest level of client experience
- Develop the customer database through optimizing data capture rate and integrity
- Drive sales for the assigned product category, analysing performance and creating actions to improve and grow
- Grow the team's technical knowledge of the product category to increase KPI performance in sales, cross-selling, and UPT
- Share feedback with the regional team on category performance, customer insights, and market trends
- Lead the store in the absence of more senior management, including opening and closing procedures and escalation of difficult client situations
- Maintain thorough understanding of policies, standards, and procedures, ensuring communication and implementation
- Maintain inventory and oversee inventory management responsibilities
Qualifications
- Proven experience leading diverse teams in a similar luxury retail environment
- Strong and demonstrable commercial acumen
- Effective communication and interpersonal skills with ability to value and amplify diversity
- Agility, creativity, and commercial mindset in solution development
- Passion and comprehensive knowledge of the assigned product category
- Client-centric approach with commitment to exceeding expectations
- Demonstrated ability as a committed team player willing to lead and influence alongside the team
- Deep interest in fashion, art, and culture
Skills
Experience
Minimum 3 years of proven experience within a similar environment leading diverse people to success.
Workplace
This position is based in London, England, UK.
Culture
Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Department Lead», «Accessories Manager», «Retail Department Supervisor», «Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.