Loewe Department Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 26, 2026
About Loewe
LOEWE is a Spanish luxury house renowned for its craftsmanship and mastery of leather, recognised globally for its artisanal approach to fashion and contemporary collaborations in art and culture. The maison is part of the LVMH group and combines a strong heritage with a progressive creative direction, valuing creativity, technical excellence and cultural engagement.
LOEWE is hiring a Department Manager in London (Harrods) to lead a client-focused sales team and drive departmental performance.
Role & Responsibilities
- Lead and coach a team of client advisors to meet individual, departmental and store sales targets; define and review individual and team KPIs.
- Role-model selling behaviour on the sales floor, provide in-the-moment coaching and deliver regular, qualitative performance feedback.
- Own the client experience for the department: manage customer flow, ensure personalised service and drive data capture to expand and maintain the client database.
- Drive commercial performance for an assigned product category through analysis of results, targeted actions and enhancement of the team’s technical product knowledge.
- Recruit, onboard and develop talent in partnership with the Store Manager; secure succession plans and support career progression.
- Operate the store in the absence of senior management, including opening/closing responsibilities, resolving escalated client situations and enforcing policies and procedures.
- Manage inventory for the department and communicate category performance and market insight to the regional team.
Qualifications
- Minimum three years’ experience in luxury retail with proven leadership of frontline sales teams.
- Demonstrable commercial acumen with a track record of achieving sales targets and improving KPIs.
- Excellent interpersonal and communication skills; ability to coach and develop diverse talent.
- Strong knowledge and passion for fashion, particularly luxury leather goods; commercial and creative problem-solving skills.
- Fluency in English; additional languages are advantageous.
Skills
Experience
Minimum 3 years of experience in luxury retail or an equivalent high-end retail environment, including supervisory or team-lead responsibilities and demonstrable results in sales and client development.
Education
Secondary education required; diploma or degree in business, retail management or fashion is advantageous.
Workplace
This position is based in London, England, UK.
Culture
The maison emphasises craft, creativity and cultural engagement, fostering an environment where technical excellence and intellectual curiosity are prized. LOEWE promotes inclusivity and values diverse perspectives, encouraging employees to develop skills across product, client experience and cultural initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Manager», «Boutique Department Manager», «Sales Floor Leader», «Client Experience Manager», «Retail Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.