Loewe Department Manager
About Loewe
LOEWE is a Spanish luxury house celebrated for its artisanal leatherwork and cultural engagement. Now operating within the LVMH group, the brand combines rigorous craftsmanship with contemporary creativity across fashion and leather goods. LOEWE positions itself at the intersection of craft, art and design, attracting employees who value creativity, technical excellence and cultural curiosity.
LOEWE seeks a Department Manager in London to lead a retail team at Selfridges, drive sales and deliver exceptional client experiences.
Role & Responsibilities
- Lead and coach a team of client advisors to achieve individual and departmental sales targets, modelling sales behaviour and delivering in-the-moment coaching.
- Define, review and manage individual and team objectives; provide qualitative feedback, conduct one-to-ones and run effective morning briefings and trainings.
- Drive client acquisition and retention by optimising customer flow, improving data capture and nurturing long-term client relationships.
- Own performance for an assigned product category: analyse sales, develop commercial action plans, and share market and client insights with the regional team.
- Manage day-to-day store operations in the absence of senior management including opening/closing procedures, inventory control and escalation of complex customer issues.
- Identify, recruit and develop talent in collaboration with the Store Manager/Director to secure succession plans and strengthen team capability.
Qualifications
- Proven experience leading retail teams within luxury fashion or leather goods environments.
- Demonstrable commercial acumen with a track record of meeting or exceeding sales KPIs.
- Strong coaching skills and the ability to develop diverse talent; experience in performance management and succession planning.
- Excellent interpersonal and communication skills; fluent in English.
- Passion for and knowledge of the assigned product category, with a genuine interest in fashion, art and culture.
Skills
Experience
Minimum 3 years' experience in luxury retail or a comparable customer-facing environment, including proven people management responsibility and demonstrable sales performance against KPIs.
Education
Secondary education required; a degree or diploma in business, retail management, fashion or a related field is advantageous.
Workplace
This position is based in London, England, UK.
Culture
LOEWE fosters a culture grounded in craftsmanship, creativity and cultural engagement. The workplace values diversity and inclusion, encouraging employees to contribute their perspectives while developing expertise in design-led luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Manager - Luxury Retail», «Boutique Department Manager», «Retail Team Leader», «Client Experience Manager», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.