Loewe Department Manager

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Lead the team to drive and deliver business goals, creating a positive work environment that fosters cooperation and excellence
• Define individual and team goals and targets, regularly reviewing and coaching performance against expectations
• Provide regular qualitative feedback to the team, coaching in the moment to achieve maximum impact
• Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans
• Lead from the front by role-modelling sales excellence and supporting the team in developing their KPIs
• Support and develop the team in building long-lasting client relationships leveraging all available resources and tools
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one-on-one meetings
• Provide support and guidance to new joiners to ensure their onboarding is fully completed and integration is positive
• Manage customer flow to ensure each client receives appropriate service levels and acknowledgment
• Cultivate a client-centric mindset to consistently ensure the highest level of client experience
• Develop the customer database through optimizing data capture rate and integrity
• Drive sales for assigned product categories, analyzing performance and creating improvement actions
• Grow the team's technical knowledge of product categories to increase KPI performance in sales, cross-selling, and unit-per-transaction
• Share feedback with the regional team on performance, customer insights, and market trends for assigned product categories
• Lead the store in the absence of more senior management, opening and closing procedures, resolving escalations where necessary
• Maintain thorough understanding of policies, standards, and procedures, ensuring they are communicated and implemented
• Maintain inventory management and responsibility
• Execute additional duties and management responsibilities as required

Qualifications

• Proven experience leading diverse teams in a luxury retail or similar upscale environment
• Strong and demonstrable commercial acumen
• Effective communication and interpersonal skills, valuing and amplifying diversity
• Fluency in English and Arabic
• Deep interest in fashion, art, and culture
• Client-centric mindset with passion to exceed expectations
• Committed team player willing to lead and influence alongside the team

Skills

Experience

Minimum 5 years of proven experience leading diverse teams in a similar luxury retail or upscale environment, with demonstrated success in driving commercial results and developing talent.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.