- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 7, 2026
About Loewe
Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.
Perfumes Loewe seeks a Customer Service Intern to manage its Customer Care platform, handle customer inquiries, and contribute to customer experience improvements and global omnichannel standards. The internship requires a university agreement for at least 6 months full-time and offers immediate incorporation.
Role & Responsibilities
- Manage the Customer Care platform, ensuring smooth and efficient day-to-day operations.
- Handle customer service requests by telephone and email, providing support in English, Spanish, and Japanese.
- Collaborate with cross-functional stakeholders to resolve customer order inquiries and enhance customer experiences.
- Continuously analyze customer behavior, extract insights, and propose enhancements to improve the brand’s customer experience.
- Contribute to defining global Customer Care standards, particularly in an omnichannel environment.
Qualifications
- Fluency in Spanish and English; French is a plus.
- Bachelor’s degree in Business or related studies.
- Courses or experience in office administration, organizational management, or similar areas are highly valued.
- Previous experience in Customer Service.
- Ability to sign a university agreement for at least 6 months full-time.
- Immediate availability.
Skills
Experience
Previous experience in Customer Service.
Education
Bachelor’s degree in Business or related studies; courses or experience in office administration, organizational management, or similar areas are highly valued.
Workplace
The role is situated in Madrid, Madrid, Spain.
Culture
Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Support Intern», «Client Services Intern», «Customer Care Intern», «Client Experience Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.