Loewe Customer Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Build and cultivate deep, personalized connections with customers to strengthen loyalty and drive repeat purchases
• Leverage customer preferences, purchase history, and insights to tailor product recommendations and styling solutions that enhance the shopping experience
• Proactively engage customers through multiple channels—in-store consultations, telephone communication, and digital platforms—to maintain frequent, high-quality interactions
• Demonstrate comprehensive product knowledge across the store's full collection, maintain awareness of retail environment dynamics and competitive landscape, and uphold professional expertise
• Provide expert-level consultancy and attentive guidance throughout the customer journey, anticipating needs and exceeding expectations
• Actively achieve personal sales targets and contribute meaningfully to key store performance indicators and business growth
• Maintain and continuously update customer records in the CRM system, tracking interaction history, preferences, and purchase patterns to enable personalization and identify new sales opportunities
• Create extraordinary customer experiences by crafting memorable moments, drawing on the brand's heritage narrative and storytelling, and delivering service with empathy and passion
• Ensure positive post-purchase experiences by responsibly addressing concerns and resolving issues collaboratively with customers
• Collaborate closely with store colleagues and management to share customer insights, product feedback, and best practices that drive team excellence
• Maintain a well-organized and visually compelling retail environment that continuously attracts and retains customers
• Adhere strictly to all compliance protocols regarding customer data protection, store operations, and regulatory guidelines to ensure business integrity and stability

Skills

Experience

Previous experience in luxury retail, customer service, or clienteling roles is advantageous; however, a demonstrated commitment to personalized service delivery and sales excellence is essential.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.