Loewe CRM & Clienteling Director, Americas
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $180,000–200,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 3, 2026
About Loewe
Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.
Loewe seeks a CRM & Clienteling Director for its Americas region in New York. Lead luxury client strategy and drive regional growth.
Role & Responsibilities
- Lead and elevate the regional clienteling strategy, positioning it as a driver of overall business performance
- In collaboration with retail and training teams, ensure store teams develop strong clienteling skills and achieve regional targets
- Define vision and action plans to accelerate performance across all client segments and manage the regional clienteling budget
- Identify and develop high-potential clients to raise overall retention; develop specific action plans to grow VIC (Very Important Client) segments
- Plan and execute all client activations and events in collaboration with Retail, Marketing, and Visual Merchandising teams to support product launches, campaigns, and collections
- Organize the Fashion Show experience for Americas top clients and ensure growth of pre-orders
- Conduct rigorous client analysis and leverage data and customer insights to inform strategic decisions
- Manage the local client database to ensure accuracy and quality of data capture across the region
- Act as the strategic voice of the client across the region and with global teams, ensuring local insights inform broader priorities
- Foster cross-functional alignment between regional and global stakeholders to ensure client priorities are consistently reflected in strategy and execution
- Lead continuous competitive benchmarking of clienteling and events practices across the region
Qualifications
- 10+ years of experience in CRM, clienteling, retention, or lifecycle marketing with strong exposure to the luxury sector
- Proven track record in shaping and evolving CRM, loyalty, and client engagement strategies across multiple channels
- Deep understanding of luxury consumer behavior and the ability to create personalized, high-touch client experiences
- Strong leadership skills with demonstrable experience leading teams and driving cross-functional collaboration
- Excellent communication and storytelling abilities with the capacity to influence both senior leadership and retail teams
- Strong analytical mindset with the ability to leverage customer data and insights to guide strategy and measure performance
- Experience managing complex projects and driving execution in fast-paced, evolving business environments with changing priorities
- Solid understanding of retail operations and experience supporting store teams and client-facing initiatives
- Highly organized and detail-oriented with the ability to manage multiple priorities to a high standard
- Familiarity with Salesforce and Power BI is advantageous
Skills
Experience
Minimum 10 years of professional experience in CRM, clienteling, retention, or lifecycle marketing within the luxury sector. Candidates should demonstrate proven success in developing and implementing CRM strategies, leading retail teams, managing client engagement initiatives, and driving measurable business results through enhanced client relationships.
Education
Not specified
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 180,000 to USD 200,000 per annum.
Benefits
Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution
Culture
Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Director, Client Relationship Management», «Director of Luxury Client Engagement, Americas», «Vice President, CRM and Clienteling Strategy», «Head of Regional Clienteling and Customer Retention», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.