Loewe CRM & Clienteling Director, Americas
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $180,000–200,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 28, 2026
About Loewe
Loewe is a Spanish luxury fashion house celebrated for its sophisticated leather goods, accessories, and ready-to-wear collections, known for exceptional craftsmanship and distinctive design heritage. The brand is owned by the LVMH Moët Hennessy Louis Vuitton conglomerate, a global leader in luxury goods spanning fashion, leather goods, watches, jewelry, and hospitality.
CRM & Clienteling Director, Americas at Loewe in New York—drive regional client strategy and engagement in this director-level luxury fashion role.
Role & Responsibilities
- Lead and elevate the regional clienteling strategy as a primary driver of business performance across the Americas
- Collaborate with retail and training teams to ensure store personnel acquire robust clienteling competencies and achieve regional performance targets
- Define and execute action plans to accelerate performance across all client segments, with particular focus on VIC (Very Important Client) growth
- Own the regional clienteling budget and establish KPI targets for key clienteling metrics
- Develop strategic recruitment and onboarding initiatives to drive new client acquisition and improve overall retention rates
- Orchestrate all client activations and events in collaboration with Retail, Marketing, and Visual Merchandising teams to support product launches, capsule collections, and campaigns
- Organize and execute the Fashion Show experience for Americas' top clients, driving pre-order growth
- Identify and cultivate strategic partnerships to facilitate client recruitment and drive innovative impact initiatives
- Conduct competitive benchmarking of event clienteling practices across the region
- Serve as the strategic voice of the client across the region and with global teams, ensuring local insights inform broader decision-making
- Conduct sophisticated client analysis leveraging data and customer insights to inform segmentation and engagement strategy
- Manage regional client database integrity, ensuring accuracy and quality of data capture across all locations
Qualifications
- Minimum 10 years of professional experience in CRM, clienteling, retention, or lifecycle marketing within the luxury sector
- Demonstrated track record in developing and evolving CRM, loyalty, and omnichannel client engagement strategies
- Deep expertise in luxury consumer behavior and personalized, high-touch client experience design
- Proven leadership experience managing cross-functional teams and driving alignment across regional and global stakeholders
- Strong analytical mindset with proficiency in leveraging customer data and insights to guide strategic decisions and measure performance
- Experience managing complex projects and driving execution in fast-paced, dynamic business environments
- Comprehensive understanding of retail operations and client-facing initiatives including events and clienteling programs
- Exceptional organizational and detail management capabilities, with ability to manage multiple competing priorities simultaneously
Skills
Experience
Minimum 10 years of professional experience in CRM, clienteling, retention, or lifecycle marketing, with substantial exposure to the luxury sector. The candidate should demonstrate a proven track record in shaping and evolving CRM and loyalty strategies across multiple channels, coupled with demonstrated success leading teams and supporting store-level execution of client-facing initiatives.
Education
Not specified
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 180,000 to USD 200,000 per annum.
Benefits
Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution
Culture
Loewe cultivates a client-centric workplace culture that values diversity, inclusion, and equal opportunity. The Maison emphasizes sophisticated craftsmanship, strategic thinking, and collaborative leadership, offering professionals the opportunity to drive ambitious growth initiatives within one of the world's most prestigious luxury fashion organizations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Clienteling Strategy Director», «CRM & Client Engagement Director», «Client Relationship Management Director, Americas», «Regional Client Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.