Loewe Clienteling Product Owner

Overview

LOEWE is a Spanish luxury house renowned for its mastery of leather goods and artisanal craft, operating as part of the LVMH group. The maison combines rigorous craftsmanship with a contemporary engagement with art and culture, and positions design, craft and cultural patronage at the heart of its identity.

Role & Responsibilities

• Define and drive the vision, strategy and roadmap for the clienteling application aligned with retail and business priorities
• Lead day-to-day product development and backlog prioritisation to deliver continuous improvements in features, usability and stability
• Translate business and store needs into clear, actionable product requirements and acceptance criteria for technical teams and external partners
• Collaborate with Retail, CRM, IT, Digital and Training teams to ensure the solution meets store workflows and enhances the in-store client experience
• Coordinate with external vendors and development partners to ensure timely delivery and high-quality results
• Use quantitative data and qualitative user feedback to validate priorities, measure impact and guide future product iterations
• Support user adoption through the creation of training materials and contribution to change management activities

Qualifications

• Minimum three years' experience in product ownership, project management or equivalent roles owning digital products
• Proven experience working with retail, CRM or other client-facing tools; luxury or fashion industry experience is a strong advantage
• Hands-on experience in agile environments and backlog management
• Demonstrated stakeholder management and cross-functional influencing skills
• Customer-centric mindset with a solid understanding of user experience principles
• Experience with CRM platforms (e.g., Salesforce) is a plus
• Fluent English required; Spanish strongly preferred
• Ability to work on-site in Madrid

Skills

Experience

Minimum 3 years in product ownership, project management or similar roles; experience with retail, CRM or client-facing digital tools and exposure to luxury or fashion retail environments is preferred.

Education

Bachelor's degree in Business, Computer Science, Engineering, Information Systems or a related discipline, or equivalent professional experience.

Workplace

Culture

LOEWE fosters a craft-led, culturally engaged workplace where creativity and artisanal excellence are central. The environment is collaborative and fast-paced, with a global retail focus and an emphasis on inclusivity and support for contemporary art and craft.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.