Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Build and nurture deep, personalized connections with clients to foster loyalty and drive repeat purchases
• Leverage client preferences, purchase history, and CRM data to craft tailored product recommendations and styling solutions that elevate the shopping experience
• Engage proactively with clients through in-store interactions, phone communications, and digital channels to maintain frequent contact and deliver exceptional service
• Develop comprehensive product knowledge across the full LOEWE collection, market dynamics, and competitive landscape to maintain professional excellence
• Provide expert consultation and thoughtful guidance throughout the client journey, accurately identifying needs and expectations
• Actively achieve individual sales targets and contribute meaningfully to store KPIs, driving business growth
• Maintain and update detailed client profiles in the CRM system, documenting interactions, preferences, and purchase history to enable personalization and identify new sales opportunities
• Create extraordinary customer experiences that resonate with brand storytelling—heritage and craftsmanship—with empathy and authentic passion for LOEWE's distinctive service philosophy
• Resolve post-sale concerns with responsiveness and professionalism, ensuring client satisfaction and confidence
• Collaborate closely with store colleagues and management to share client insights, product feedback, and best practices that strengthen team performance
• Maintain a well-organized, visually compelling store environment that continuously attracts and engages clients
• Comply rigorously with all data protection, operational, and regulatory requirements to ensure ethical and sustainable business practices

Qualifications

• Demonstrated excellence in luxury retail or hospitality customer service
• Proven ability to build and maintain client relationships and drive sales performance
• Strong product knowledge and the ability to master complex product portfolios
• Proficiency with CRM systems and digital retail platforms
• Excellent communication skills in Mandarin Chinese and English

Skills

Experience

Experience in luxury retail, fashion, or high-end hospitality is preferred. Candidates with demonstrated success in customer advisory or sales roles within premium brands are encouraged to apply.

Education

Secondary education or higher. Advanced education or luxury retail certifications are advantageous.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.