Loewe Client Advisor, Visual Merchandising

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and annual sales objectives, contributing to business growth and development.
• Deliver personalized customer service and build enduring client relationships; demonstrate in-depth knowledge of LOEWE products, history, and heritage.
• Exceed individual KPI targets through outstanding customer service.
• Use CRM tools to gather customer data for personalized engagement and future opportunities.
• Foster collaboration and open communication with colleagues.
• Keep the sales floor and stockroom organized in accordance with company policy.
• Contribute to product presentation in line with LOEWE standards, and uphold the House’s image standards and guidelines.
• Follow company policies and procedures.
• Record relevant customer information accurately in the database.
• Promote store events through email, phone, and personalized notes.
• Maintain an accurate, organized client book; initiate regular client contact and promptly follow up on sales, events, and client inquiries.
• Address client-related issues, including shipping and alterations.
• Contribute to general housekeeping and upkeep of the store’s image.
• Support shipping, receiving, and inventory control as requested.
• Liaise with the Visual Merchandising team to follow global guidelines and ensure accurate in-store representation.
• Support the North America structure through coaching, training, and feedback to ensure consistent product knowledge, visual execution, and standards across the market.
• Work with store merchandising, identify opportunities, and adapt visual merchandising to the store’s requirements and architecture, regional needs, and market and business trends.
• Provide visual merchandising support for in-store events, windows, special projects, pop-ups, and installations.
• Submit reports to the line manager and Visual Merchandising team every two weeks.
• Partner with the corporate Visual Merchandising team to facilitate and execute floor changes, oversee implementation and adherence to visual merchandising standards, and manage immediate visual merchandising needs throughout the business day.
• Meet individual and store sales targets and clientele sales goals while maintaining the store’s visual standards.

Qualifications

• At least 3 years of luxury fashion sales experience in a retail environment.
• Significant experience creating window displays, interior displays, and space utilization.
• A proven record of exceeding individual and store targets while building enduring relationships with customers and colleagues.
• Proven work experience as a visual merchandiser.
• Willingness to work nights and overnight shifts.
• Exceptional verbal and written communication skills, with the ability to manage multiple tasks simultaneously.
• Strong organizational skills and follow-through.
• Team-oriented mindset and a strong desire to collaborate effectively.
• Ability to thrive in a dynamic, fast-paced work environment.
• High adaptability and ability to cater to different customer needs.
• Openness to a flexible schedule, including evenings, weekends, and holidays, based on business demands.
• Knowledge of a foreign language is a plus, but not required.

Skills

Experience

At least 3 years of luxury fashion sales experience in a retail environment; proven work experience as a visual merchandiser.

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k), and automatic employee contribution.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.