Loewe Client Advisor — Visual Expert

About Loewe

Loewe is a Spanish luxury house renowned for its mastery of leather goods, artisanal craft and a culturally engaged approach to fashion. As a maison within the LVMH Group, Loewe combines heritage craftsmanship with contemporary artistic collaborations and strong visual identity. The brand emphasizes excellence in materials and finish, supporting a global retail network that values creativity, meticulous execution and elevated client service.

Role & Responsibilities

• Achieve and consistently exceed individual and store sales targets while developing meaningful, long-term client relationships.
• Maintain and implement Loewe visual merchandising standards across the sales floor, windows and in-store displays; liaise with the corporate Visual Merchandising (VM) team to execute floor changes and installations.
• Provide day-to-day VM support including event displays, pop-ups, windows and special projects; adapt VM execution to store architecture and local market trends.
• Use CRM tools to capture and maintain accurate client records, promote events, and execute personalised outreach and follow-up.
• Oversee stockroom organisation and support inventory control, shipping/receiving and general housekeeping to preserve store image.
• Coach and train colleagues on product knowledge, visual execution and brand standards; report biweekly to the line manager and VM team.
• Address client service issues (shipping, alterations, inquiries) promptly and uphold company policies and image guidelines.

Qualifications

• Minimum three years of luxury fashion sales experience in a retail environment.
• Proven experience as a visual merchandiser, with demonstrable work crafting windows, interior displays and optimising space utilization.
• Track record of exceeding individual and store targets while building durable client and team relationships.
• Availability to work nights, overnights, evenings, weekends and holidays as business needs require.
• Strong verbal and written communication skills, excellent organisation and the ability to prioritise multiple tasks.
• Team-oriented mindset with the ability to coach colleagues and support a collaborative workplace.

Skills

Experience

Minimum of three years' experience in luxury fashion retail sales with proven visual merchandising experience and a documented history of meeting or exceeding sales KPIs.

Education

High school diploma or equivalent required; formal training or certification in visual merchandising, retail, or design is preferred.

Workplace

Benefits

Medical insurance; bonus structure; paid time off; holiday pay; 401(k) with automatic employee contribution.

Culture

Loewe fosters a culture that prizes craftsmanship, artistic inquiry and meticulous attention to detail. The workplace emphasises collaboration, inclusivity and the transmission of product and visual expertise across the retail network, reflecting the maison's commitment to both heritage and contemporary creativity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.