Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or surpass monthly and yearly sales objectives while contributing to business growth
• Deliver exceptional, personalized customer service rooted in meaningful client relationships and comprehensive knowledge of LOEWE's product offering and heritage
• Achieve and exceed individual KPI targets through top-tier customer engagement
• Leverage CRM tools to capture and organize customer data for personalized follow-up and future business opportunities
• Maintain an organized and accurate client book with regular contact cadence and timely follow-up on sales, events, and inquiries
• Ensure the sales floor and stockroom are well-organized in accordance with company standards
• Contribute to the visual presentation and merchandising of products to LOEWE brand specifications
• Actively promote store events through email, phone outreach, and personalized client communications
• Manage client inquiries and resolve issues promptly, including coordination of shipping and alterations
• Support inventory control, shipping, and receiving activities as required
• Uphold LOEWE's image standards and brand guidelines at all times
• Foster a collaborative and positive workplace environment through open communication with colleagues

Qualifications

• Minimum 3 years of luxury fashion retail sales experience
• Proven track record of exceeding individual and store sales targets
• Exceptional verbal and written communication skills
• Strong organizational abilities with demonstrated follow-through
• Ability to manage multiple priorities simultaneously in a fast-paced environment
• Team-oriented mindset with strong collaborative capability
• High degree of adaptability and customer-centric approach
• Flexibility to work evenings, weekends, and holidays as business demands require
• Foreign language proficiency (preferred but not required)

Skills

Experience

Minimum 3 years of luxury fashion retail sales experience, with a proven history of exceeding sales targets and building enduring client relationships in an upscale retail environment.

Education

No specific educational requirement is stated; however, demonstrated expertise in luxury retail is essential.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.