Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and yearly sales targets to drive business growth and development
• Deliver outstanding, personalized customer service by building enduring relationships and showcasing comprehensive product and brand heritage knowledge
• Achieve Key Performance Indicator (KPI) targets through top-tier customer engagement
• Utilize CRM tools effectively to capture customer data and enable future personalized client engagement opportunities
• Maintain an accurate and organized client book with regular contact and prompt follow-up on all sales, events, and inquiries
• Foster collaboration and open communication with colleagues to enhance workplace experience and maintain a positive environment
• Ensure sales floor and stockroom organization comply with company standards
• Contribute to visual product presentation in accordance with Loewe's brand guidelines
• Actively promote store events via email, phone, and personalized correspondence
• Consistently address client-related issues including shipping and alterations
• Record pertinent customer information accurately in company database systems
• Support shipping, receiving, and inventory control as required
• Maintain store image and housekeeping standards
• Uphold Loewe's brand image and all company policies and procedures

Qualifications

• Minimum 3 years of documented luxury fashion retail sales experience
• Proven track record of exceeding individual and store sales targets
• Demonstrated ability to build enduring relationships with customers and colleagues
• Exceptional verbal and written communication skills
• Strong organizational abilities with excellent follow-through
• Proficiency in multitasking and managing competing priorities
• Team-oriented mindset with proven collaborative capacity
• Flexibility to work evenings, weekends, and holidays based on business needs
• High adaptability and attentiveness to diverse customer requirements

Skills

Experience

Minimum 3 years of luxury fashion sales experience in a retail environment, with a demonstrated history of exceeding individual and store targets while building enduring customer relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 26 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, short and long-term disability coverage, various paid time off programs, employee discount and perks, retirement plan with employer contribution, 401(k) with automatic employee contribution, holiday pay.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.