Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Consistently meet or exceed monthly and yearly sales objectives, contributing to business growth and development
• Deliver personalized, outstanding customer service founded on enduring relationships, demonstrating deep product knowledge and brand heritage
• Exceed individual KPI targets through exceptional service delivery and client engagement
• Utilize CRM tools effectively to capture customer data for personalized engagement and identify future business opportunities
• Foster collaboration and open communication with colleagues to enhance the workplace environment
• Maintain an organized, well-presented sales floor and stockroom per company standards
• Contribute to visual merchandising and product presentation in alignment with Loewe's aesthetic guidelines
• Accurately record all customer information in the database and maintain an organized, active client book
• Initiate regular client contact and provide prompt follow-up on sales, events, and inquiries via email, phone, and personalized correspondence
• Actively promote store events and new collections to the client base
• Address all client-related issues, including shipping, alterations, and customer service concerns
• Support shipping, receiving, and inventory control as required
• Uphold Loewe's brand image and comply with all company policies and procedures

Qualifications

• Minimum 3 years of luxury fashion sales experience in a retail environment
• Proven track record of exceeding individual and store targets while building lasting customer and colleague relationships
• Exceptional verbal and written communication skills with the ability to manage multiple tasks simultaneously
• Strong organizational skills and follow-through capabilities
• Team-oriented mindset with demonstrated collaborative ability
• Ability to thrive in a dynamic, fast-paced retail environment
• High adaptability to varied customer needs and preferences
• Flexibility to work evenings, weekends, and holidays based on business demands

Skills

Experience

Minimum 3 years of luxury fashion sales experience in a retail environment, with a demonstrated history of exceeding sales targets and building enduring client relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, short and long-term disability coverage, paid time off programs, holiday pay, employee discount and perks, 401(k) retirement plan with employer contribution, and comprehensive benefits package.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.