Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Achieve individual and store-level sales objectives while maintaining service excellence
• Connect with clients through personalized, emotionally engaging interactions to create memorable experiences
• Build and cultivate long-lasting client relationships through proactive communication via email, telephone, messaging, and personalized correspondence
• Develop comprehensive product knowledge and articulate LOEWE's brand history, artistic vision, and craftsmanship through sophisticated storytelling
• Actively grow and maintain a personal client portfolio, ensuring accurate data management within company systems
• Collaborate with team members on all store initiatives and activities supporting collective performance goals
• Execute visual merchandising tasks in compliance with LOEWE's design standards and aesthetic guidelines
• Maintain product presentation, cleanliness, security, and organization throughout sales floor and stockroom areas
• Participate in inventory management processes and support operational back-of-house responsibilities
• Uphold LOEWE's policies, procedures, grooming standards, and behavioral expectations with consistent professionalism

Qualifications

• Minimum 3 years of proven experience in customer-centric retail or luxury service environments
• Demonstrated track record of achieving individual sales targets and contributing to team performance
• Strong understanding of luxury fashion, contemporary art, and cultural trends
• Natural inclination toward inclusivity and open-minded engagement with diverse clientele
• Confident, service-oriented demeanor with adaptive and empathetic interpersonal approach
• Exceptional communication skills with refined sensitivity to client relationship development
• Commercial mindset balanced with genuine team collaboration and collective success

Skills

Experience

Minimum 3 years of relevant experience in a similar customer-centric role within luxury retail, fashion, or comparable service-oriented environments. Proven ability to achieve individual goals while contributing meaningfully to team results demonstrates the commercial acumen and collaborative spirit essential to the position.

Education

No specific educational qualification is mandated; however, a background in luxury retail, fashion, or hospitality is advantageous.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.