Loewe Client Advisor, Operations Expert

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Achieve individual sales targets and KPIs through client acquisition and retention programs, including appointment revenue, client segmentation, V/VIC sales, and the Top Ten Bets program
• Balance client-facing sales engagement with operational support, collaborating closely with the Store Director to maintain the 60/40 sales-to-operations split
• Execute weekly operational cadence including product receiving, transfers, consolidations, and cycle counts with meticulous attention to detail
• Manage negative on-hand inventory and loan reconciliations in partnership with store leadership
• Support timely and accurate processing of send-sale orders, consignments, and repairs in full compliance with LOEWE policies
• Lead preparation and reconciliation for biannual physical inventory counts, dedicating two weeks to each cycle
• Process all POS transactions with accuracy, ensuring proper wrapping, client data capture, and procedural compliance
• Protect company assets by adhering to all loss prevention policies and maintaining appropriate packaging levels
• Maintain consistent adherence to all sales and operational policies, prioritizing excellence and precision in every interaction

Qualifications

• Minimum 3 years of relevant experience in retail, luxury goods, or customer-centric environments
• Proven track record of achieving individual goals and contributing to team results
• Strong organizational skills with the ability to perform accurately in a fast-paced environment
• Clear communication and interpersonal abilities; capacity to connect with and influence diverse stakeholders
• Proficiency in Microsoft Office Suite (Word and Excel)
• Ability to work independently and collaboratively within a team structure
• Demonstrated interest in fashion, art, and culture
• Confident, service-oriented, adaptable, and empathetic approach to client interactions
• Physical capability to lift at least 25 pounds and perform operational tasks including carrying, pushing/pulling, kneeling, climbing, reaching, and bending

Skills

Experience

Minimum 3 years of experience in a similar customer-centric retail or luxury goods environment, with demonstrated success in achieving individual sales targets and managing operational responsibilities.

Education

High school diploma or equivalent; further education in retail management, business administration, or luxury goods sectors is preferred but not required.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution, and additional benefits package.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.