Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Achieve individual sales targets and KPIs through client acquisition and retention, measured via appointment revenue, client segmentation, and VIP sales programs
• Maintain a 60% sales / 40% operations balance, supporting both client engagement and back-of-house functions
• Execute weekly operational cadence including product receiving, transfers, consolidations, and cycle counts
• Manage inventory discrepancies and loan reconciliations in partnership with the Store Director
• Process send sale orders, consignments, and repairs with accuracy and compliance to LOEWE policies
• Lead and assist with biannual physical inventory counts, including two weeks of preparation and reconciliation
• Process all POS transactions with attention to proper wrapping, client data capture, and accuracy
• Uphold loss prevention policies and protect company assets
• Manage packaging levels and coordinate replenishment orders based on business needs
• Support Client Advisors and store operations team across all relevant functions

Qualifications

• Minimum 3 years of relevant retail or customer-centric experience
• Demonstrated track record of achieving individual sales goals and contributing to team results
• Proficiency in Microsoft Office Suite (Word and Excel)
• Ability to lift at least 25 lbs, carry, push/pull, kneel, climb, reach, and bend
• Excellent organizational skills with close attention to detail in a fast-paced environment
• Clear communication abilities and proven capacity to influence and connect with diverse stakeholders
• Confidence working both independently and collaboratively within a team setting
• Deep interest in fashion, art, and culture
• Naturally inclusive, open-minded, and empathetic approach to service
• Results-driven commercial mindset balanced with strong team collaboration

Skills

Experience

Minimum 3 years of retail experience in a customer-centric or luxury goods environment, with demonstrated success in achieving individual sales goals and maintaining client relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 27 per hour.

Benefits

Medical, dental, and vision insurance; short- and long-term disability coverage; paid time off programs; holiday pay; employee discount and perks; 401(k) retirement plan with automatic employer contribution; bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.