Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Achieve individual and store objectives while contributing to team results
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
• Engage with all clients and develop long-lasting relationships through regular communication via email, phone, messages, or personalized notes
• Master and transmit the brand's history and heritage, highlighting product categories through product knowledge and storytelling
• Develop and grow client book by updating client information on relevant company tools
• Perform as a team player, participating and collaborating in all activities contributing to overall store objectives
• Actively participate in visual merchandising in accordance with LOEWE's visual standards
• Maintain products in an efficient, clean, secure, and organized manner both front and back of house
• Support inventory management and ad hoc back-of-house tasks
• Follow company policies and procedures including LOEWE's standards in terms of grooming and behavior

Qualifications

• Proven experience in achieving individual goals and contributing to team results
• Experience within a similar customer-centric retail role
• Deep interest in fashion, art, and culture
• Naturally inclusive and open-minded mindset
• Confident, service-oriented, adaptable, and empathetic in style and approach
• Effective communication skills with sensitivities to build and maintain a client portfolio
• Results-driven with a commercial mindset without compromising on team player attitude

Skills

Experience

Minimum 3 years of experience in a customer-centric retail or luxury fashion environment, with demonstrated success in achieving sales targets and building client relationships.

Education

Secondary education or equivalent; additional qualifications in luxury retail, fashion, or art appreciated.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.