Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Achieve individual and store performance objectives through results-driven sales execution
• Cultivate meaningful emotional connections with clients to deliver exceptional and memorable experiences
• Develop and maintain a portfolio of long-term client relationships through proactive engagement
• Maintain regular client contact via email, telephone, messaging, and personalized correspondence
• Articulate LOEWE's brand narrative and heritage with authentic storytelling
• Demonstrate comprehensive product knowledge across categories, translating technical features into compelling brand narratives
• Grow and curate the client book using company CRM systems and databases
• Collaborate with store teams to achieve collective objectives and contribute to shared success metrics
• Execute visual merchandising initiatives in alignment with LOEWE's design and presentation standards
• Maintain product display areas, stockrooms, and retail environments to exacting standards of cleanliness, security, and organization
• Coordinate inventory management procedures and execute back-of-house operational tasks
• Uphold LOEWE's code of conduct, grooming standards, and behavioral expectations

Qualifications

• Minimum 3 years of proven experience in customer-centric retail or luxury sales environments
• Demonstrated track record of achieving individual sales targets and contributing to team performance
• Strong background in fashion, art, or cultural sectors preferred
• Fluent in English and Spanish
• Naturally inclusive, open-minded, and emotionally intelligent disposition
• Confident service orientation with adaptability and empathy
• Excellent verbal and written communication skills with sensitivity to client relationship management

Skills

Experience

Minimum 3 years of progressive experience in customer-facing luxury or fashion retail roles, with proven success in building client portfolios, achieving sales objectives, and delivering exceptional service in high-end retail environments.

Education

No formal qualification specified; secondary education or equivalent assumed.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.