Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and yearly sales objectives to drive business growth
• Deliver personalized, luxury-level customer service grounded in enduring client relationships and comprehensive product knowledge
• Achieve individual KPI targets through exceptional customer engagement and consultative selling
• Leverage CRM tools to gather and utilize customer data for targeted client engagement
• Maintain an organized and well-presented sales floor and stockroom in accordance with company standards
• Contribute to visual merchandising and product presentation aligned with LOEWE's design standards
• Build and maintain a comprehensive client book with regular contact and timely follow-up on sales, events, and inquiries
• Proactively promote store events via email, phone, and personalized correspondence
• Process customer information accurately in the database and address client concerns, including shipping and alterations
• Support inventory control, shipping, and receiving operations as required
• Foster collaborative relationships with colleagues to maintain a positive workplace environment
• Uphold LOEWE's brand image and adherence to all company policies and procedures

Qualifications

• Minimum three years of luxury fashion sales experience in a retail environment
• Proven track record of exceeding individual and store sales targets
• Demonstrated ability to build enduring customer and colleague relationships
• Exceptional verbal and written communication skills
• Strong organizational abilities and follow-through
• Capacity to manage multiple priorities simultaneously
• Team-oriented mindset with collaborative approach
• Flexibility to work evenings, weekends, and holidays based on business needs

Skills

Experience

Minimum three years of luxury fashion sales experience within a retail setting. Proven success exceeding sales targets while cultivating meaningful client relationships and maintaining strong team collaboration.

Education

High school diploma or equivalent required; additional coursework in luxury retail, customer service, or business administration preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Medical, dental, and vision insurance; short and long-term disability coverage; various paid time off programs; employee discount and perks; 401(k) retirement plan with employer contribution; holiday pay and bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.