Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Achieve individual and store sales objectives through consistent client engagement and service excellence
• Connect with clients in an engaging, emotionally resonant manner to deliver exceptional and memorable experiences
• Develop and maintain a portfolio of long-lasting client relationships through proactive communication via multiple channels including email, telephone, and personalized correspondence
• Master and communicate LOEWE's brand history, heritage, and product narratives with depth and authenticity
• Cultivate product knowledge and employ sophisticated storytelling techniques to highlight category offerings and drive client purchases
• Build and expand a personal client book, maintaining accurate client data and preferences within company systems
• Collaborate seamlessly as a team member on all store activities and initiatives aligned with store objectives
• Execute visual merchandising activities in strict compliance with LOEWE's visual identity and merchandising standards
• Maintain all merchandise in optimal condition with attention to organization, cleanliness, security, and presentation in all areas
• Support inventory management processes and perform ad hoc back-of-house tasks as required
• Uphold company policies, procedures, and LOEWE's standards regarding professional grooming and workplace behavior

Qualifications

• Minimum 3 years of proven experience in achieving individual goals and contributing to team results
• Demonstrated experience in a customer-centric retail or luxury retail environment
• Deep genuine interest in fashion, art, and contemporary culture
• Naturally inclusive, open-minded, and empathetic in interpersonal approach
• Exceptional communication skills with the cultural sensitivity to build and maintain sophisticated client relationships
• Results-driven commercial mindset balanced with strong team player mentality
• Fluency in English; proficiency in an additional language preferred

Skills

Experience

Minimum 3 years of experience in a customer-centric retail role, preferably within luxury fashion or lifestyle sectors.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.