Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and yearly sales objectives, contributing to business growth and development.
• Provide outstanding, personalized customer service and build enduring client relationships; demonstrate deep knowledge of LOEWE products, history, and heritage.
• Exceed individual KPI targets through high-quality customer service.
• Use CRM tools to collect customer data for personalized engagement and future opportunities.
• Promote collaboration and open communication with colleagues to support a positive workplace.
• Keep the sales floor and stockroom organized in accordance with company policy.
• Contribute to product presentation in line with LOEWE standards.
• Uphold LOEWE image standards and guidelines.
• Follow all company policies and procedures.
• Accurately record relevant customer information in the database.
• Promote store events through email, phone, and personalized notes.
• Maintain an accurate, organized client book; contact clients regularly and promptly follow up on sales, events, and inquiries.
• Address client-related issues, including shipping and alterations.
• Support general housekeeping and maintain the store’s image.
• Support shipping, receiving, and inventory control as requested.

Qualifications

• At least 3 years of luxury fashion sales experience in a retail environment.
• Proven ability to exceed individual and store targets while building lasting relationships with customers and colleagues.
• Exceptional verbal and written communication skills and the ability to manage multiple tasks simultaneously.
• Strong organizational skills and follow-through.
• Team-oriented mindset and a strong desire to collaborate effectively.
• Ability to thrive in a dynamic, fast-paced work environment.
• High adaptability and ability to cater to different customer needs.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, according to business needs.
• Knowledge of a foreign language is a plus but not required.

Skills

Experience

At least 3 years of luxury fashion sales experience in a retail environment.

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k), and automatic employee contribution.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.