Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and yearly sales targets, contributing to sustained business growth
• Deliver personalized, premium customer service grounded in enduring client relationships and comprehensive product knowledge
• Achieve individual KPI targets through exceptional retail service and client care
• Utilize CRM tools to gather and leverage customer data for targeted engagement and relationship development
• Maintain accurate and organized client books with regular contact and follow-up on sales, events, and inquiries
• Ensure the sales floor and stockroom comply with company organization standards and policies
• Contribute to visual merchandising presentation aligned with LOEWE's brand standards
• Foster collaborative communication with colleagues to enhance the workplace environment
• Address client concerns promptly, including shipping, alterations, and account issues
• Actively promote store events through email, phone outreach, and personalized correspondence
• Support inventory control, shipping, and receiving operations as required
• Maintain LOEWE's image standards and uphold all company policies and procedures

Qualifications

• Minimum three years of luxury fashion retail sales experience
• Proven track record of exceeding individual and store sales targets
• Demonstrated ability to build enduring relationships with customers and colleagues
• Exceptional verbal and written communication skills
• Strong organizational ability and follow-through
• Proficiency managing multiple tasks simultaneously in a fast-paced environment
• Team-oriented mindset with genuine collaborative drive
• High adaptability to diverse customer needs
• Flexible availability for evening, weekend, and holiday shifts
• Foreign language proficiency preferred

Skills

Experience

Minimum three years of professional experience in luxury fashion retail sales, with demonstrated success in client acquisition, relationship building, and consistent achievement of sales targets in a premium retail environment.

Education

High school diploma or equivalent required; additional coursework or certification in luxury retail, hospitality, or client services preferred.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.