Loewe Client Advisor
LOEWE seeks a Client Advisor in Florence, Italy (temporary) at La Rinascente Firenze to deliver exceptional client experiences and grow the client book.
Overview
LOEWE is a Spanish luxury house renowned for its leather expertise and artisanal craftsmanship, currently led creatively by Jack McCollough and Lazaro Hernandez. As part of the LVMH group, LOEWE blends a deep respect for traditional techniques with contemporary cultural engagement and supports creativity across fashion, art and craft. The brand positions itself as a culturally minded employer that values inclusivity and the development of talent across its global retail network.
Role & Responsibilities
- Achieve individual sales targets and contribute to store performance objectives.
- Engage clients through personalised, emotionally resonant interactions to deliver exceptional and memorable service.
- Develop and maintain lasting client relationships; proactively manage follow-up via email, phone, messages and personalised notes.
- Grow and maintain an accurate client book, recording client information in the company’s CRM/clienteling tools.
- Communicate LOEWE’s history, heritage and product stories with authoritative product knowledge.
- Support visual merchandising activities in line with LOEWE standards and participate in store presentation efforts.
- Maintain front- and back-of-house organisation: product presentation, stock organisation and adherence to security procedures.
- Assist with inventory management and ad hoc back-of-house tasks while respecting company policies and grooming standards.
Qualifications
- Minimum 3 years of client-facing experience in luxury retail or a closely related customer-centric environment.
- Proven track record of meeting individual sales goals and contributing to team results.
- Fluent in English and Italian; additional languages are advantageous.
- Strong commercial mindset with a results-driven approach while maintaining collaborative team behaviour.
- Deep interest in fashion, art and culture with the ability to articulate brand heritage and product narratives.
- Excellent interpersonal and communication skills with sensitivity for cultivating a discerning client portfolio.
Skills
Experience
Minimum 3 years in client-facing luxury retail or a similar customer-centric role, with demonstrable success achieving individual sales targets.
Education
High school diploma or equivalent; vocational or tertiary qualifications in fashion, retail or luxury management are advantageous.
Workplace
This position is based in Florence, Tuscany, Italy.
Culture
LOEWE combines a rigorous commitment to artisanal craft with contemporary cultural engagement, fostering a workplace that prizes creativity, precision and intellectual curiosity. As part of the LVMH family, the brand emphasises professional development within an inclusive, diverse environment that celebrates craftsmanship and design.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Retail Client Advisor», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.