Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and yearly sales targets while contributing to business growth
• Deliver personalized, attentive client service founded on meaningful relationships and deep product knowledge of LOEWE's heritage and collections
• Exceed individual KPI targets through consistent, top-tier customer service delivery
• Utilize CRM systems to capture and leverage customer data for targeted engagement and future sales opportunities
• Maintain a well-organized client book with regular contact, follow-up on sales and events, and prompt response to inquiries
• Maintain impeccable visual presentation of products and sales floor in accordance with LOEWE brand standards
• Collaborate with colleagues to foster a positive workplace environment and enhance team operations
• Address client-related issues expediently, including shipping, alterations, and order resolution
• Promote store events through email, telephone outreach, and personalized correspondence
• Ensure sales floor and stockroom organization per company policy and support inventory control as requested

Qualifications

• Minimum three years of luxury fashion retail sales experience
• Proven track record of exceeding individual and store sales targets
• Demonstrated ability to build enduring relationships with customers and colleagues
• Exceptional written and verbal communication skills
• Strong organizational abilities and follow-through
• Proven capacity to manage multiple concurrent tasks
• Team-oriented mindset with collaborative strength
• Flexibility to work evenings, weekends, and holidays as business demands
• Ability to adapt to dynamic, fast-paced retail environments and meet varying customer needs

Skills

Experience

Minimum three years of luxury fashion sales experience in a retail environment, with a demonstrated history of exceeding both individual and store sales targets while cultivating enduring client relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 29 per hour.

Benefits

Medical, dental, and vision insurance; short and long-term disability; various paid time off programs; employee discount and perks; 401(k) retirement plan with employer contribution; holiday pay; bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.