Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development
• Deliver outstanding, personalized customer service founded on enduring and meaningful relationships, showcasing deep product knowledge and brand heritage
• Exceed individual Key Performance Indicator (KPI) targets through exceptional customer engagement
• Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future sales opportunities
• Maintain an accurate and organized client book, initiating regular contact and providing prompt follow-up on all sales, events, and inquiries
• Foster a collaborative working environment and maintain open communication with colleagues
• Ensure the sales floor and stockroom are well-organized and maintained per company standards
• Contribute to the visual presentation of products in accordance with LOEWE's merchandising standards
• Record all customer information accurately in the database and uphold LOEWE's image guidelines
• Actively promote store events via email, phone, and personalized correspondence
• Address client-related issues promptly, including shipping, alterations, and service recovery
• Support shipping, receiving, and inventory control as requested

Qualifications

• Minimum three years of luxury fashion retail sales experience
• Proven track record of exceeding individual and store sales targets
• Demonstrated ability to build enduring relationships with customers and colleagues
• Exceptional verbal and written communication skills
• Strong organizational abilities and follow-through
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Team-oriented mindset with a collaborative approach
• High adaptability and customer-centric service orientation
• Willingness to work flexible schedules, including evenings, weekends, and holidays

Skills

Experience

Minimum three years of luxury fashion sales experience within a retail environment, with a demonstrated history of exceeding both individual and store targets while cultivating enduring client relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 27 per hour.

Benefits

Medical insurance, dental coverage, vision coverage, short and long-term disability insurance, paid time off programs, holiday pay, employee discount and perks, 401(k) retirement plan with employer contribution, bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.