Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Continuously meet or exceed monthly and yearly sales objectives, contributing to business growth
• Provide outstanding, personalized customer service grounded in enduring client relationships and comprehensive product knowledge
• Exceed individual Key Performance Indicator (KPI) targets through top-tier customer service delivery
• Utilize CRM tools effectively to gather customer data and drive personalized client engagement and future opportunities
• Foster a collaborative culture and maintain open communication with colleagues
• Maintain well-organized sales floor and stockroom per company standards
• Contribute to visual product presentation and merchandising in alignment with brand standards
• Uphold LOEWE's image standards and guidelines
• Accurately record and manage customer information within company database systems
• Actively promote store events through email, phone outreach, and personalized communications
• Maintain an organized client book with regular contact initiation and prompt follow-up on sales, events, and inquiries
• Address client-related issues including shipping and alterations in a timely manner
• Support general housekeeping and store visual presentation
• Assist with shipping, receiving, and inventory control as needed

Qualifications

• Minimum 3 years of luxury fashion sales experience in a retail environment
• Proven track record of exceeding individual and store targets
• Demonstrated success building enduring relationships with customers and colleagues
• Exceptional verbal and written communication skills
• Strong organizational skills with excellent follow-through
• Ability to manage multiple tasks simultaneously
• Team-oriented mindset with strong collaborative instincts
• Adaptability and responsiveness to diverse customer needs
• Flexibility to work evenings, weekends, and holidays based on business requirements
• Foreign language knowledge preferred but not required

Skills

Experience

Minimum 3 years of luxury fashion sales experience in a retail environment, with a proven history of exceeding individual and store targets while building lasting customer and colleague relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 28 per hour.

Benefits

Medical insurance, dental coverage, vision coverage, short and long-term disability, various paid time off programs, employee discount and perks, 401(k) retirement plan with employer contribution, holiday pay, and bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.