Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and yearly sales objectives while contributing to sustained business growth
• Deliver personalized, client-centric service founded on deep product knowledge and LOEWE's brand heritage
• Achieve individual Key Performance Indicator (KPI) targets through superior customer engagement
• Utilize CRM tools to capture and leverage customer data for targeted follow-up and relationship development
• Foster collaborative relationships with colleagues to maintain a positive, high-performing workplace environment
• Maintain organized sales floor and stockroom environments in accordance with company standards
• Contribute to visual merchandising and product presentation aligned with LOEWE's aesthetic guidelines
• Uphold LOEWE's brand image standards and corporate policies at all times
• Record and maintain accurate customer information within the database system
• Actively promote store events via multiple channels including email, phone, and personalized correspondence
• Manage and regularly update the client book, ensuring consistent contact and prompt follow-up on transactions and inquiries
• Address client concerns promptly, including shipping and alteration requests
• Participate in general store housekeeping and visual maintenance
• Support shipping, receiving, and inventory management as needed

Qualifications

• Minimum three years of luxury fashion retail sales experience
• Proven track record of consistently exceeding both individual and store sales targets
• Demonstrated ability to build enduring relationships with customers and colleagues
• Exceptional communication skills in both verbal and written formats
• Strong multitasking and organizational capabilities with follow-through discipline
• Collaborative team orientation with a genuine desire to work cohesively
• Adaptability and responsiveness to varying customer needs
• Willingness to work flexible scheduling, including evenings, weekends, and holidays

Skills

Experience

Minimum three years of demonstrated experience in luxury fashion retail sales, with a proven history of exceeding sales targets and cultivating meaningful client relationships in a fast-paced luxury retail environment.

Education

High school diploma or equivalent required; additional retail or luxury goods industry certification considered advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Medical insurance, dental coverage, vision coverage, short and long-term disability insurance, paid time off, holiday pay, employee discount and perks, 401(k) retirement plan with employer contribution, and bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.