Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development
• Deliver outstanding, personalized customer service founded on enduring and meaningful relationships, showcasing deep knowledge of Loewe's products and brand heritage
• Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service
• Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities
• Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment
• Ensure both the sales floor and stockroom are well-organized per company policy and contribute to the visual presentation of products adhering to Loewe's standards
• Actively promote store events via email, phone, and personalized notes
• Consistently address any client-related issues, including shipping, alterations, and customer inquiries
• Support shipping, receiving, and inventory control as requested
• Record all pertinent customer information accurately in the database and uphold Loewe's image standards and guidelines

Qualifications

• Over three years of luxury fashion sales experience within a retail environment
• Proven history of exceeding both individual and store targets whilst building enduring relationships with customers and colleagues
• Exceptional communication skills, both verbally and in writing, with the ability to manage multiple tasks simultaneously
• Strong organizational skills and follow-through
• Team-oriented mindset with a strong desire to collaborate effectively
• High adaptability and ability to cater to different customer needs
• Flexibility to work varying schedules, including evenings, weekends, and holidays based on business demands

Skills

Experience

Over three years of demonstrated success in luxury fashion retail sales, with a proven track record of exceeding individual and store targets whilst cultivating enduring client relationships and collaborating effectively within team environments.

Education

High school diploma or equivalent; additional retail, fashion, or hospitality education is advantageous but not required.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.