Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Achieve individual and store sales objectives whilst maintaining collaborative team performance
• Engage with clients in an emotionally resonant manner, delivering exceptional and memorable brand experiences
• Develop and cultivate long-lasting client relationships through regular, personalized communication via multiple channels
• Master and communicate LOEWE's brand heritage, craftsmanship, and design philosophy
• Demonstrate comprehensive product knowledge and utilize storytelling to highlight product categories and collections
• Actively develop and maintain a personal client book, systematically updating client information in company systems
• Collaborate as an engaged team member on all store activities and visual merchandising initiatives
• Maintain visual standards in accordance with LOEWE's merchandising guidelines and brand aesthetic
• Ensure efficient organization, cleanliness, security, and presentation of product displays and stockroom areas
• Support inventory management processes and contribute to back-of-house operational tasks
• Adhere to company policies, procedures, grooming standards, and behavioral expectations

Qualifications

• Minimum three years of proven experience in a customer-centric retail or luxury service environment
• Demonstrated track record of achieving individual sales targets and contributing to team objectives
• Fluency in English; proficiency in an additional language is advantageous
• Deep interest in fashion, art, and culture
• Natural inclination towards inclusivity and open-mindedness
• Exceptional interpersonal and communication skills with sensitivity to client relationship management
• Commercial mindset balanced with strong collaborative and service-oriented approach

Skills

Experience

Minimum 3 years of proven experience in customer-centric roles, preferably within fashion retail or luxury service sectors. Candidates should demonstrate consistent achievement of individual goals whilst contributing to team results in a sales-driven environment.

Education

No specific formal educational requirement stated; completion of secondary education is generally expected in luxury retail environments.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.