Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Consistently meet or exceed monthly and annual sales objectives, driving business growth and revenue targets
• Deliver exceptional, personalized customer service by cultivating enduring relationships and demonstrating deep product knowledge of LOEWE's collections and brand heritage
• Exceed individual KPI targets through superior client engagement and sales execution
• Effectively utilize CRM tools to capture and leverage customer data for personalized outreach and future sales opportunities
• Foster a collaborative team environment through open communication and active engagement with colleagues
• Maintain organized sales floor and stockroom areas in strict accordance with company standards and policies
• Contribute to visual merchandising presentations that reflect LOEWE's premium brand aesthetic
• Maintain LOEWE's image standards and uphold all brand guidelines
• Accurately record customer information in company database systems
• Actively promote store events and special offerings via email, telephone communication, and personalized correspondence
• Maintain a comprehensive and organized client book with regular contact and timely follow-up on all transactions, events, and inquiries
• Proactively resolve client-related issues, including coordination of shipping logistics and alterations services
• Support general store operations, housekeeping, inventory control, and receiving functions as required

Qualifications

• Minimum three years of luxury fashion retail sales experience
• Proven track record of exceeding individual and store sales targets
• Demonstrated ability to build and maintain long-term client relationships
• Exceptional verbal and written communication skills
• Strong organizational abilities and follow-through execution
• Proficiency in managing multiple priorities simultaneously
• Team-oriented mindset with genuine collaborative spirit
• High adaptability and responsiveness to diverse customer requirements
• Flexibility to work evenings, weekends, and holidays as business demands
• Foreign language proficiency is advantageous but not required

Skills

Experience

Minimum three years of luxury fashion retail sales experience demonstrating consistent achievement of individual and store targets while building and sustaining meaningful client relationships.

Education

No formal educational requirements specified; skills-based experience in luxury retail preferred.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.