Loewe Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Meet or exceed monthly and annual sales objectives to drive business growth and development
• Deliver personalized, exceptional customer service founded on meaningful client relationships, showcasing comprehensive knowledge of Loewe's collections and brand history
• Exceed individual KPI targets through top-tier customer service and consultative selling
• Leverage CRM tools effectively to capture and utilize customer data for targeted engagement and relationship building
• Foster collaboration and open communication with colleagues to maintain a positive, supportive workplace culture
• Maintain the sales floor and stockroom in organized, compliant condition per company standards
• Contribute to visual product presentation and display according to Loewe's aesthetic guidelines
• Uphold brand image standards and company policies at all times
• Record and manage customer information accurately in the database
• Actively promote store events through email, phone, and personalized client outreach
• Maintain a comprehensive, organized client book with regular contact and timely follow-up on all transactions and inquiries
• Address client concerns and resolve issues related to shipping, alterations, and general service recovery
• Participate in general store housekeeping and visual maintenance
• Support shipping, receiving, and inventory management as needed

Qualifications

• Minimum three years of luxury fashion retail sales experience
• Proven track record of exceeding individual and store sales targets
• History of building enduring customer and colleague relationships
• Exceptional written and verbal communication skills
• Strong organizational abilities and demonstrated follow-through
• Ability to manage multiple priorities simultaneously in a fast-paced environment
• Team-oriented collaborative mindset
• High adaptability and responsiveness to diverse customer needs
• Flexibility to work evenings, weekends, and holidays as business demands

Skills

Experience

Minimum three years of demonstrated luxury fashion sales experience within a retail environment, with proven ability to exceed both individual and store-level sales targets whilst building lasting relationships with clients.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) retirement plan with automatic employee contribution

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.