About Le Mas Bellevue Saint-Tropez
Le Mas Bellevue Saint-Tropez is an Oetker Hotels property scheduled to open in June 2027. Being rebuilt between Saint-Tropez and Pampelonne, it will bring together 78 rooms and suites across 11 connected houses. Its pre-opening recruitment offers hospitality professionals the opportunity to help prepare a new hotel, with roles spanning accommodation, dining, guest services and operations.
Le Mas Bellevue Saint-Tropez is recruiting a Front Office Manager for its seasonal opening in Saint-Tropez, with the contract starting 15 April 2027 and lasting six months. The role leads pre-opening reception preparation and daily front office operations, guest experience, team development and service performance.
Role & Responsibilities
- Participate in preparing the hotel opening and implementing reception procedures, tools and standards.
- Supervise, support and develop the reception team, fostering engagement and ensuring excellent presentation and service.
- Organize and oversee daily reception operations in line with Oetker Hotels standards and the property's procedures.
- Ensure a personalized, seamless and elegant welcome throughout each guest's stay, from arrival to departure.
- Ensure arrivals are fully prepared, particularly VIP arrivals, and coordinate special arrangements with the relevant departments.
- Maintain a regular operational presence with teams and guests, responding promptly to sensitive requests and special situations.
- Work closely with Reservations, Concierge, Housekeeping, Food and Beverage, and Technical Services to deliver a coordinated guest experience.
- Ensure accurate and reliable communication of guest and stay information, as well as operational instructions.
- Monitor guest satisfaction, analyze feedback and implement necessary corrective actions in coordination with the Accommodation Director.
- Oversee billing, payments, night closing and all reception-related administrative operations.
- Prepare team schedules in line with activity, operational requirements and employment regulations.
- Contribute to the recruitment, onboarding, training and evaluation of reception team members.
- Monitor departmental performance indicators and help optimize quality, organization and costs.
- Create reception procedures.
- Cover assigned operational shifts and represent the Accommodation Director in their absence.
- Ensure the team's adoption of Oetker Hotels' culture, values and standards.
Qualifications
- At least 4 years in a similar role in high-end or luxury hospitality.
- Proficiency in luxury-hospitality welcome and service standards.
- Proficiency in Opera Cloud and Microsoft Office tools.
- Excellent knowledge of reception, billing and payment procedures.
- Fluent English is essential; another foreign language is a strong advantage.
- Team management and performance coaching skills.
- Motivation to take part in a hotel opening and a solution-oriented approach.
- Ability to handle sensitive situations calmly and empathetically.
- Absolute confidentiality and discretion.
- Knowledge of LQA criteria.
- Organized, rigorous and attentive to detail.
- Elegant professional bearing and a natural sense of service.
- Responsive and diplomatic, with confidence in handling sensitive situations.
- Strong leadership and team spirit.
- Comfortable communicating with a demanding international clientele.
- Autonomous and proactive.
- Commitment to excellence and continually improving guest satisfaction.
Skills
Experience
At least 4 years in a similar role in high-end or luxury hospitality.
Workplace
The role is situated in Saint-Tropez, Provence-Alpes-Côte d'Azur, France.
Explore jobs in Provence-Alpes-Côte d'Azur or in France.
Benefits
Staff accommodation; a staff rest area with connected refrigerators stocked by Foodles; health and disability insurance; uniform provided; contribution to sustainable-mobility travel costs, including carpooling, cycling and scooter use.
Culture
As a pre-opening employer, Le Mas Bellevue Saint-Tropez is assembling the teams who will establish its service. Its recruitment places attentive hospitality, collaboration and preparation for the opening at the centre of the work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.