Le Labo Wholesale Operations Associate

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Role & Responsibilities

• Manage retailer purchase orders, track and report weekly order levels against forecasts, identify order issues and opportunities, follow up with stakeholders to ensure correct placement, and save purchase orders in SharePoint for field-team reference.
• Maintain the listings and exclusions master list with the event management team, ensuring SKUs and locations are correctly recorded.
• Manage the out-of-stock list, communicate replenishment availability to the North America wholesale team, support retail partner orders, and coordinate with supply chain on urgent out-of-stock situations and restock timing.
• Investigate field-team stock callouts and identify and address inventory needs.
• Prepare new-launch templates and presentations with the Assistant Manager and Online team, providing retailer information within the 12-week timeline.
• Anticipate launches, coordinate required inputs with internal teams, project-manage information delivery, maintain accuracy as details change, and communicate updates to retailers.
• Own the new-launch setup process, coordinate timelines with event management, and plan additional shipments such as samples and collateral.
• Coordinate with the Online team and product development to provide samples for marketing on time.
• Manage special orders supporting launch plans and in-store activations; communicate shipment updates through B2B, track shipments, and notify relevant parties of delivery.
• Report on new-launch performance.
• Manage execution of new retail door openings, coordinate scheduling and delivery of complimentary supplies, and track opening purchase orders to ensure proper delivery.
• Manage monthly shipments of non-saleable goods, including collateral, samples, and counter packaging, to wholesale partner counters; ship via Passport and update field teams about late or out-of-stock items.
• Manage relationships with key specialty stores and North American partners, facilitate purchase order placement, follow up on shipping details and rejections or out-of-stock units, and coordinate with the Assistant Manager on forecasts for Demand Planning.
• Provide best-in-class customer service to partners.
• Create and manage the weeks-of-supply tool with the Assistant Manager and communicate stock callouts to retail partners.
• Report weekly retail sales by door for major and specialty accounts.
• Create quarterly sales reports by retailer and SKU.
• Support ad hoc channel analytical data requests.
• Oversee lab-supply inventory across brick-and-mortar locations and coordinate replenishment orders.
• Champion Le Labo’s sustainability, diversity, and inclusion responsibilities while upholding its mission.
• Demonstrate kindness, respect, empathy, inclusion, and humility in all interactions.
• Embody the manifesto through actions and foster accountability for Le Labo’s internal culture.
• Create value and positive impact across the brand, operations, teams, partners, and broader world.
• Show passion for Le Labo and a deep appreciation and understanding of its brand DNA.

Qualifications

• At least 3 years of experience in retail operations, account management, or a similar field.
• NY-based, with the ability to work in the office three days per week and visit the Brooklyn warehouse as needed.

Skills

Experience

At least 3 years in retail operations, account management, or a similar field; SAP experience is a plus.

Compensation

The base compensation for this position ranges from USD 66,300 to USD 96,050 per annum.

Benefits

Eligible employees may receive medical, dental, and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays; and vacation time. Many benefits are subsidized or fully paid by the company. The role is also eligible for a performance-based bonus program, with potential overachievement based on performance and company results.

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.