- Location
- Vancouver British Columbia Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Le Labo
Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.
Dynamic retail supervisory role supporting store management at Le Labo (Estée Lauder). The Key Holder coaches and mentors the sales team to deliver personalized customer service while managing daily cash reconciliation and store opening/closing procedures. This position offers advancement opportunities within a prestige beauty retail environment for an ambitious self-starter with proven retail experience.
Role & Responsibilities
- Lead and mentor sales team members by modeling exemplary customer service behaviors and coaching standards
- Support Store Manager and Assistant Manager in ensuring smooth and efficient daily store operations
- Perform cash reconciliation and financial duties at opening and closing of store shifts
- Open and close the store on a rotating schedule, executing all required operational protocols
- Drive achievement of sales targets and customer service objectives within the team
- Provide inspirational, authentic, and personalized customer service to retail clientele
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Previous supervisory or lead experience with coaching and mentoring responsibilities (desirable)
- Experience with retail point-of-sale (POS) software systems
- Proficiency in cash handling and daily reconciliation procedures
- Comfort with retail operations including store opening and closing protocols
- Ability to work flexible retail hours including evenings, weekends, and special events
- Right to live and work in Canada
Skills
Experience
Previous retail experience is required, preferably within cosmetics or beauty sectors. Prior supervisory or lead experience with coaching and mentoring capabilities is desirable. Familiarity with retail operations including cash reconciliation and store opening/closing procedures is advantageous.
Workplace
The role is situated in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Culture
Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Labo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shift Supervisor», «Sales Lead», «Floor Supervisor», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.