Le Labo Key Holder

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Le Labo seeks an ambitious, self-starter Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth, efficient operation of the West Queen West boutique. The role combines supervisory leadership with hands-on retail execution: coaching and mentoring the sales team to deliver inspirational, personalized customer service; conducting start and end-of-day cash reconciliation; and opening and closing the store on a rotating basis. This is an entry-level supervisory position ideal for experienced retail associates seeking their first leadership opportunity within the prestige beauty sector.

Role & Responsibilities

• Coach and mentor the sales team to model exemplary customer service behaviors and achieve sales and customer service targets
• Lead by example, demonstrating the authentic, personalized engagement required in a prestige beauty environment
• Conduct start and end-of-day cash reconciliation with accuracy and attention to detail
• Open and close the store on a rota basis, ensuring compliance with security and operational protocols
• Support the Store Manager and Assistant Manager in day-to-day store operations and problem-solving
• Process customer transactions using point-of-sale software
• Maintain store visual standards and inventory awareness

Qualifications

• Proven retail experience, preferably within cosmetics or prestige beauty
• Demonstrated ability to provide inspirational, authentic, and personalized customer service
• Strong cash handling and reconciliation skills
• Experience with retail point-of-sale software
• Ability to work retail hours including days, nights, weekends, and special events
• Right to live and work in Canada

Skills

Experience

Proven retail experience, preferably within cosmetics or prestige beauty. Previous supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable. Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.

Compensation

The base compensation for this position ranges from CAD 19.40 to CAD 29.15 per hour.

Benefits

Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, competitive incentive compensation programs, commission/bonus plan eligibility

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.