Le Labo Key Holder

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Le Labo seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient retail operations. The role requires outstanding coaching and mentoring skills to lead sales teams in delivering inspirational, authentic, and personalized customer service while achieving sales and service targets. Responsibilities include essential cash reconciliation, store opening and closing procedures on a rotational basis, and embodying the behaviors and standards required for prestige beauty retail excellence.

Role & Responsibilities

• Support the Store Manager and Assistant Manager in all operational aspects of the retail location
• Coach and mentor sales team members to deliver inspirational, authentic, and personalized customer service
• Perform daily cash reconciliation and financial management at start and end of shifts
• Open and close the store on a rotational basis following established procedures
• Model company behaviors and performance standards to inspire the sales team
• Achieve and exceed all sales and customer service targets
• Ensure compliance with retail operations standards and procedures

Qualifications

• Proven retail experience, preferably within cosmetics or prestige beauty
• Ability to provide inspirational, authentic, and personalized customer service
• Retail operations experience including cash reconciliation and store opening/closing procedures (desirable)
• Previous supervisory or team leadership experience including coaching and mentoring (desirable)
• Proficiency with retail point-of-sale software
• Legal right to work in the United States

Skills

Experience

Proven retail experience, preferably within cosmetics or prestige beauty. Previous supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable. Demonstrated ability to work effectively in a fast-paced retail environment including days, nights, weekends, and special events.

Education

High school diploma or equivalent preferred.

Compensation

The base compensation for this position ranges from USD 22 to USD 26 per hour.

Benefits

Health insurance coverage (medical, dental, and vision); wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays and vacation time; bonus program eligibility.

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.