- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17.25–28.75/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Le Labo
Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.
The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of a Le Labo retail location. This supervisory role leverages exceptional coaching and mentoring abilities to lead the sales team by example, modelling the behaviours necessary to deliver inspirational, authentic, and personalised customer service whilst achieving all sales and customer service targets. The Key Holder assumes responsibility for essential start-of-day and end-of-day cash reconciliation and manages store opening and closing procedures on a rotational basis. This position represents an ideal entry point into retail management for an ambitious, self-motivated candidate with prior retail experience seeking their first supervisory role within the prestige beauty sector.
Role & Responsibilities
- Support Store Manager and Assistant Manager in directing daily store operations and maintaining operational efficiency
- Coach and mentor sales team members, demonstrating expected behaviours and fostering achievement of sales and customer service targets
- Model inspirational, authentic, and personalised customer service delivery standards
- Execute opening and closing procedures, including cash reconciliation and till management, on a rotational basis
- Maintain retail compliance standards, including point-of-sale system operations and cash handling protocols
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalised customer service
- Retail operations experience including cash reconciliation and store opening/closing procedures (desirable)
- Previous supervisory experience including coaching and mentoring teams to achieve sales and customer service objectives (desirable)
- Proficiency with retail point-of-sale software systems
- Legal right to live and work in the United States
Skills
Experience
Previous retail experience is required. Supervisory or team leadership experience in a retail environment is highly desirable. Experience specifically within cosmetics, beauty, or prestige goods retail is preferred.
Education
High school diploma or equivalent is typically required. Further retail management certifications or training are desirable but not essential.
Compensation
The base compensation for this position ranges from USD 17.25 to USD 28.75 per hour.
Benefits
Health insurance coverage (medical, dental, and vision), wellness and family support programmes, life and disability insurance, retirement savings plans, paid leave programmes, education-related programmes, paid holidays and vacation time, and eligibility for a competitive bonus programme.
Culture
Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Labo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shift Supervisor», «Sales Supervisor», «Store Operations Lead», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.