Le Labo Fragrance Sales Associate

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Le Labo, a prestigious fragrance and beauty brand under the Estée Lauder Companies portfolio, seeks a dedicated Fragrance Sales Associate for its flagship location at Auckland International Airport. The role combines direct product sales, expert customer service, and inventory management within a fast-paced luxury retail environment. The successful candidate will drive sales performance, cultivate long-term customer relationships, execute in-store events, and maintain visual merchandising standards that differentiate the brand from competitors.

Role & Responsibilities

• Promote and sell Le Labo fragrance and beauty products with extensive product knowledge and consultative techniques
• Deliver exceptional customer service and establish lasting customer relationships through personalized engagement
• Achieve individual and team sales targets while tracking performance against company KPIs
• Maintain accurate inventory records, conduct stock management, and ensure product availability
• Execute in-store events and promotional activities in collaboration with the store team
• Maintain impeccable store appearance and visual merchandising standards to enhance brand presentation
• Work flexibly across weekends, holidays, and special events as required by airport retail operations

Qualifications

• Previous retail experience in a sales-driven environment
• Outstanding verbal and interpersonal communication skills
• Demonstrated ability to track, drive, and achieve sales and service goals
• Proactive customer engagement and relationship-building mindset
• Positive attitude with enthusiasm and willingness to learn
• Strong multitasking ability in fast-paced retail settings
• Excellent organizational and time management skills
• Collaborative team player with flexibility to work varied shifts
• Professional grooming standards and polished personal presentation
• Excellent command of English; additional languages advantageous

Skills

Experience

Previous retail experience in a sales-driven or goal-oriented environment is required. While prior fragrance retail experience is desirable, candidates with retail background in adjacent luxury or beauty categories and demonstrated sales ability are encouraged to apply.

Education

No formal educational qualification specified; retail training and customer service certification advantageous.

Benefits

Competitive remuneration and benefits package; extensive training and professional development opportunities.

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.