Le Labo Counter Manager
- Employment
- Temporary
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Counter Manager at Le Labo (Estée Lauder Companies) in Mexico City — lead retail sales team and drive prestige beauty targets.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute agile business plans for the counter location
- Drive customer recruitment and retention through strategic targeting and impactful in-store events
- Manage exceptional customer relationship management programs and initiatives
- Hold accountability for team performance and individual development
- Develop financial plans and manage resources for the counter operation
- Execute front-line marketing strategies and consumer engagement activities
- Model team qualities such as respect, helpfulness, and cooperation
- Maintain confidentiality and discretion when dealing with customers and team members
Qualifications
- Proven retail sales experience with demonstrated success in customer-facing environments
- Effective verbal and written communication skills with excellent interpersonal abilities
- Exceptional customer service expertise with strong capacity to influence and win people over
- Results-oriented mindset with high drive to meet objectives and performance standards
- Demonstrated ability to sense and address the development needs of others
- Proficiency in anticipating and meeting customer needs proactively
- Strong diplomatic and tactful approach to managing difficult customer service situations
- Team leadership experience with ability to guide performance and maintain accountability
- Strategic planning and execution experience
- Working knowledge of computerised systems including email and Microsoft Excel
Skills
Experience
Experience in retail sales and team leadership within a fast-paced retail environment; the degree of experience is dependent on business and store size. Demonstrated background in strategic planning and execution, with proven ability to manage resources and develop financial plans.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Labo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Prestige Beauty Retail Manager», «Sales Counter Lead», «Store Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.