Le Labo Counter Manager

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Le Labo seeks a dynamic Counter Manager to lead a retail sales team, drive achievement of sales, customer service, and operational targets, and develop comprehensive business strategies for their counter location. The role encompasses team coaching, customer relationship management, in-store event execution, and strategic targeting to recruit and retain clientele in a prestige beauty environment.

Role & Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
• Create and execute agile business plans for the counter location
• Drive customer recruitment and retention through strategic targeting and impactful in-store events
• Manage exceptional customer relationship management programs and initiatives
• Hold accountability for team performance and individual development
• Develop financial plans and manage resources for the counter operation
• Execute front-line marketing strategies and consumer engagement activities
• Model team qualities such as respect, helpfulness, and cooperation
• Maintain confidentiality and discretion when dealing with customers and team members

Qualifications

• Proven retail sales experience with demonstrated success in customer-facing environments
• Effective verbal and written communication skills with excellent interpersonal abilities
• Exceptional customer service expertise with strong capacity to influence and win people over
• Results-oriented mindset with high drive to meet objectives and performance standards
• Demonstrated ability to sense and address the development needs of others
• Proficiency in anticipating and meeting customer needs proactively
• Strong diplomatic and tactful approach to managing difficult customer service situations
• Team leadership experience with ability to guide performance and maintain accountability
• Strategic planning and execution experience
• Working knowledge of computerised systems including email and Microsoft Excel

Skills

Experience

Experience in retail sales and team leadership within a fast-paced retail environment; the degree of experience is dependent on business and store size. Demonstrated background in strategic planning and execution, with proven ability to manage resources and develop financial plans.

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.