Le Labo Counter Manager

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Le Labo seeks a Counter Manager to lead and develop Sales Associates, achieve sales and operational targets, and drive customer acquisition and retention through business planning, in-store events and customer relationship management. This first-level management role requires retail sales, team leadership and business planning experience; the required degree of experience depends on business and store size.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
• Guide team performance and hold team members accountable.
• Anticipate, recognize and meet customer needs, handling difficult service situations with diplomacy and tact.
• Support team members’ development and help them reach their potential.
• Build and maintain extensive informal networks.
• Model respect, helpfulness and cooperation.

Qualifications

• Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Strong customer service skills and the ability to win people over.
• Results-oriented, with drive to meet objectives and standards and pursue goals beyond requirements or expectations.
• High attention to detail and strong organisational skills.
• Ability to work autonomously and contribute to a team.
• Proactive, positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.

Skills

Experience

Retail sales and team leadership experience; strategic planning and execution experience. The degree of experience required depends on the business and store size.

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.