Le Labo Counter Manager
- Employment
- Contract
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Oct 1, 2026
About Le Labo
Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.
Counter Manager at Le Labo in Hamburg, Germany – lead retail operations, manage staff, and deliver exceptional fragrance retail experiences.
Role & Responsibilities
- Lead retail operations and create memorable shopping experiences through professional customer consultation and exceptional service
- Manage staff scheduling, performance, and teamwork to ensure operational efficiency and smooth daily operations
- Achieve business KPIs and drive sales targets through strategic counter management and customer engagement
- Develop and coach team members through talent development initiatives and continuous training programs
- Maintain authentic, personalized customer experience aligned with Le Labo brand values and design philosophy
Qualifications
- Proven experience in retail sales management or point-of-sale leadership
- Strong passion for the fragrance industry and artisanal craftsmanship
- Demonstrated excellence in customer consultation and personalized service delivery
- Solid commercial and business-focused thinking with solution-oriented mindset
- Strong team collaboration skills and proven ability to motivate and develop others
Skills
Experience
Initial experience in retail sales is preferred; hands-on experience in customer consultation and service delivery is advantageous.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Benefits
Attractive salary, comprehensive benefits package, regular training opportunities, career development pathways, invitations to Le Labo events, and collaborative team environment.
Culture
Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Labo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Point of Sale Manager», «Fragrance Counter Supervisor», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.