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- Location
- Guadalajara Jalisco Mexico
- Employment
- Temporary
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Le Labo
Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.
Le Labo seeks a dynamic Counter Manager to lead and develop a team of Sales Associates while driving sales, customer service, and operational excellence. The successful candidate will act as Chief Executive Officer of the counter, executing strategic business plans to recruit and retain customers through targeted initiatives, in-store events, and exceptional relationship management. This role offers exposure to business planning, consumer insights, event management, and front-line marketing—foundational skills for advancement within the luxury beauty sector.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
- Create and execute strategic business plans to recruit and retain customers through targeted campaigns and events
- Manage customer relationship strategies and deliver exceptional in-store experiences
- Hold team members accountable for performance while fostering a high-performing culture
- Oversee inventory, financial planning, and resource allocation for the counter
- Conduct regular team training and development sessions to maximize performance potential
- Execute front-line marketing and promotional activities aligned with brand strategy
- Monitor key performance indicators and adjust tactics to meet business objectives
Qualifications
- Proven retail sales experience with demonstrated team leadership capability
- Strong verbal and written communication skills with excellent interpersonal abilities
- Superior customer service expertise with proven ability to influence and persuade
- Results-oriented mindset with high drive to exceed objectives and standards
- Ability to recognize and develop others' potential; coaching and mentoring experience
- Proficiency in strategic planning and financial resource management
- Competency with computerized systems including Microsoft Excel and email
- Strong organizational skills with meticulous attention to detail
- Ability to work autonomously while contributing effectively to team objectives
- Discretion, tact, and professionalism in all interpersonal dealings
Skills
Experience
Substantial retail sales experience with proven track record in team leadership and business management within a fast-paced retail environment. Experience in strategic planning and execution, as well as financial planning and resource management, is essential. The extent of required experience is commensurate with store size and business complexity.
Education
No specific educational qualification mandated; however, candidates with demonstrated expertise in retail management and business operations are preferred.
Workplace
This position is based in Guadalajara, Jalisco, Mexico.
Explore jobs in Mexico.
Culture
Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Labo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fragrance Counter Supervisor», «Sales Manager», «Point of Sale Manager», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.