Le Labo Counter Manager

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Le Labo seeks a dynamic Counter Manager to lead and develop a sales team while driving revenue, customer service, and operational excellence within a prestige beauty retail environment. The successful candidate will oversee all aspects of counter management, including strategic planning, team recruitment and development, customer relationship management, and in-store events, functioning as the chief executive of their designated counter. This role offers exposure to business planning, consumer insights, and front-line marketing, providing a clear pathway for career progression within the luxury beauty sector.

Role & Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
• Create and execute an agile business plan focused on strategic customer targeting and retention
• Manage and execute in-store events and promotional activities to drive traffic and engagement
• Oversee customer relationship management initiatives and maintain comprehensive customer databases
• Recruit, onboard, and train sales personnel to maintain optimal team performance
• Monitor financial performance and manage counter budgets and resources
• Implement front-line marketing strategies and maintain brand standards at point of sale
• Conduct regular performance reviews and provide coaching to team members
• Anticipate and respond to customer needs with diplomacy and professionalism

Qualifications

• Proven retail sales experience, preferably in prestige beauty or luxury goods
• Demonstrated team leadership capability with experience managing direct reports
• Strong strategic planning and business execution skills
• Proficiency with computerised systems, email, and Microsoft Excel
• Excellent verbal and written communication skills with strong interpersonal abilities
• High-level customer service expertise and ability to resolve complex situations diplomatically
• Ability to develop and manage financial plans and control resources
• High attention to detail and excellent organisational skills
• Capacity to work autonomously while contributing effectively to team objectives

Skills

Experience

Retail sales experience in a fast-paced luxury or prestige retail environment. Proven track record in a supervisory or team leadership role, with demonstrated ability to manage performance and drive results. Experience in strategic planning, customer acquisition, and team development is essential. The degree of experience required may vary based on business and store size.

Education

Not specified

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.